IT Helpdesk Service

HITS approaches Outsource Help Desk services as a fully managed service that scales up and down in capacity for your organization. Our approach to staffing is to hire only Senior Technicians, which allows us to resolve your problems quickly, perform Network and Server Administration and Monitoring at the Help Desk level. All Clients Receive:

  • 24x7x365 Support
  • Scalable Outsource Help Desk Team
  • Enterprise Class Ticket Management System
  • Customize Call Center Phone System Solution
  • Automated IT Management Reports including ACD Statistics
  • Annual Information Technology Review Meetings
  • Flat Fee, Per User, and Hourly payment options
  • Access to HITS 's Managed Services and IT Infrastructure Management